Masterminds of Appliances

    Claimed
    Appliances & Repair
    Closed8:00 AM - 9:00 PM

    Photos & videos

    Photo of Masterminds of Appliances - Sugar Land, TX, US.
    Photo of Masterminds of Appliances - Sugar Land, TX, US.
    Photo of Masterminds of Appliances - Sugar Land, TX, US.
    Photo of Masterminds of Appliances - Sugar Land, TX, US.
    Photo of Masterminds of Appliances - Sugar Land, TX, US.
    Photo of Masterminds of Appliances - Sugar Land, TX, US. Servicing Appliances is what we do best!
    Photo of Masterminds of Appliances - Sugar Land, TX, US. We service and repair all major outdoor appliances
    Photo of Masterminds of Appliances - Sugar Land, TX, US. GE cooktop service.
    Photo of Masterminds of Appliances - Sugar Land, TX, US. Looking for a dependable, affordable, honest subzero & wolf repair company? Contact us!
    Photo of Masterminds of Appliances - Sugar Land, TX, US. Clean inside dryer
    Photo of Masterminds of Appliances - Sugar Land, TX, US. Popular Brands We Service
    Photo of Masterminds of Appliances - Sugar Land, TX, US. Showing you old bad igniter
    Photo of Masterminds of Appliances - Sugar Land, TX, US. We also install washers and haul away your old washer for a small fee if you like.
    Photo of Masterminds of Appliances - Sugar Land, TX, US.
    Photo of Masterminds of Appliances - Sugar Land, TX, US. Bad GE sensor.
    Photo of Masterminds of Appliances - Sugar Land, TX, US. Yes, we have the moving equipment for all your appliances.
    Photo of Masterminds of Appliances - Sugar Land, TX, US. One of our yearly factory training classes we attend!
    Photo of Masterminds of Appliances - Sugar Land, TX, US. Yes, we do service outdoor Appliances!
    Photo of Masterminds of Appliances - Sugar Land, TX, US. Making sure this unit is level.
    Photo of Masterminds of Appliances - Sugar Land, TX, US. Making sure unit is noise free.
    Photo of Masterminds of Appliances - Sugar Land, TX, US. Replace steam generator on a Miele steam oven
    Photo of Masterminds of Appliances - Sugar Land, TX, US. GE cooktop repair.
    Photo of Masterminds of Appliances - Sugar Land, TX, US. Servicing Appliances is what we do best! Is it a two men job? No, worries we got you covered!
    Photo of Masterminds of Appliances - Sugar Land, TX, US. Broan venthood repair replacing main board.
    Photo of Masterminds of Appliances - Sugar Land, TX, US. Special tools are a must for sealed system repairs!

    Services Offered

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    Review Highlights

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    About the Business

    Business owner information

    Photo of James P.

    James P.

    Masterminds of Appliances, LLC specializes in appliance repair to keep your appliances in working condition. We believe repairing your appliances is only part of the job. Our goal is to also deliver superior service by taking extra steps to become your preferred appliance repair professional. We provide services for the following appliances Refrigerators, Freezers, Ice Machines, Washers, Dryers, Ovens, Stoves, Ranges, Cooktops, Microwaves, Dishwashers, Venthoods, Garbage Disposals, Wine Coolers. We will take care of all your Appliance and Maintenance needs. Call us today. You will be glad you did. BBB Accredited A+ Rating. A company you can trust and count on for all your Appliance needs. Factory Authorized and Licensed.

    Location & Hours

    Map

    14090 Southwest Fwy

    Ste 300-914

    Sugar Land, TX 77478

    Serving Sugar Land Area

    Mon

    • 8:00 AM - 9:00 PM

    Tue

    • 8:00 AM - 9:00 PM

    Wed

    • 8:00 AM - 9:00 PM

    Thu

    • 8:00 AM - 9:00 PM

    Fri

    • 8:00 AM - 9:00 PM

    Closed now

    Sat

    • 8:00 AM - 5:00 PM

    Sun

    • Closed

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    Overall rating

    25 reviews

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    • Photo of Ismail K.
      Ismail K.
      Houston, TX
      0
      1
      3
      Sep 7, 2023

      I called this company for finding and fixing the dishwasher drain problem. The technican spent 2 hours in my house. He said "your drain pump not working" and he tried to charge $541. I refused the serrvice and he charge $125 for calling service.

      Yesterday, I bought $20 drain hose and I changed the hose. The problem was fixed. I called the company and I said "your technican don't know anything and you charge $125 from me." I requested refund for calling service fee.

      And what do you think the company did? They said this details to technican and the technican called me. He yelled at me. He said I stayed at your house for 2 hours. I said "I don't care if you spent 10 hours in my home. You don't know anything or you try to scam me. Because the pump is working and I changed it myself. I want my refund." He said "you can do what you want, you can dispute your money and you can leave 1-star review everywhere."

      The company very unprofessional. They directly contact me with technican without solving my problem. And techican called me 2 times for yelling me. I turned off the phone his face. He called me again.

      Very rude, unprofessional company. I did not see any company like this in Houston, Richmond, Sugar Land. The worst company. They don't know anything, just try to charge a lot of money.

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      Business owner information

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      James P.

    • Photo of John M.
      John M.
      Sugar Land, TX
      6
      31
      1
      Jun 16, 2023

      The service technician for Masterminds of Appliance diagnosed the problem with our refrigerator and indicated the compressor needs to be replaced. I contacted LG this morning and they agreed to provide the compressor and dryer at no charge. LG sent the authorization e-mail to Masterminds of Appliances this morning. When I followed up with Masterminds of Appliances they refused to order the needed parts unless I paid for them in advance. I was not able to get them to understand LG will supply the parts for free. So we have no path forward to repair our refrigerator.

      UPDATE: 16 June 1:00 PM

      Service manager contacted me and assured me he will contact LG to verify the parts can be shipped at no cost to Masterminds of Appliances. The situation appears to be resolved.

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      Business owner information

      Photo of James P.

      James P.

    • Photo of John B.
      John B.
      Houston, TX
      0
      6
      Sep 19, 2023

      We had an issue with the circulation pump on a Scotsman icemaker, DCE33, installed in 2007. After receiving an outrageous repair estimate from a company not to be named, my husband called Scotsman tech support who 1) confirmed the diagnosis and 2) expressed that part/labor estimate from un-named repair service was outrageous. Scotsman tech support suggested we contact James at Masterminds of Appliances. James did not disappoint! We were his last stop of the day, but over the course of three hours, James very professionally and patiently disassembled the unit and installed the new pump, explaining each step along the way. He remained at our home well past dark to ensure the job was complete and machine making ice again. This morning it's working like a brand-new unit! James also took the time to school us on a DYI maintenance schedule to extend the life of the machine. Masterminds services many brands, so next time an appliance goes on the blink, I will definitely call James at Masterminds!

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      Business owner information

      Photo of James P.

      James P.

      Sep 20, 2023

      Thank you for leaving us an excellent review we appreciated it. Any problems you may have, please don't hesitate to contact us. We are here for you. We love it when our customers give us feedback.

    • Photo of John B.
      John B.
      Annapolis, MD
      18
      30
      15
      Aug 11, 2021

      Very responsive and timely even late in the evening. Most companies take a day or two, or more, to contact you. We called around 1800 and had an appt set up by a tech who was still on a job and scheduled for the following day. Price is lower than most and no hard up sell.
      Will
      Definitely use them in the future.

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      Business owner information

      Photo of James P.

      James P.

      Aug 12, 2021

      Thank you for leaving us an excellent review we appreciated it. Any problems you may have, please don't hesitate to contact us. We are here for you. We love it when our customers give us feedback.

    • Photo of Tony K.
      Tony K.
      Houston, TX
      6
      6
      1
      Nov 13, 2020

      We called twice and asked for a quick conversation with the technician before scheduling the $125 consultation visit. We never received a call back on either occasion.

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      Business owner information

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      James P.

    • Photo of Laurie E.
      Laurie E.
      Houston, TX
      2
      3
      Jan 12, 2022

      So glad I found this company! They respond quickly, are honest, and have excellent technicians.

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      Business owner information

      Photo of James P.

      James P.

      Jan 13, 2022

      Hi, We would like to thank you for taking the time to write this review about our service. We’re very grateful for customers like you. If you need service in the future, just let us know.

    • Photo of A F.
      A F.
      Avon, CO
      1
      7
      Jun 17, 2020

      I rarely post reviews, except for when there is exceptional service. James was wonderful and I highly recommend this company!

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      Business owner information

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      James P.

      Sep 1, 2020

      Hello Avon,

      Thank you for leaving us an excellent review we appreciated. Any problems you may have, please don't hesitate to contact us. We are here for you.

    • Photo of Melissa F.
      Melissa F.
      Northside, Houston, TX
      5
      5
      Sep 1, 2020

      We have a fairly new dishwasher from Fulgor Milano and very difficult to find service for it. But I contacted Masterminds and the technician, James, was excellent. He was very personable, knew about the product and provided excellent customer service. Customer service is very important to me, and I would highly recommend Masterminds for that reason alone. James was able to diagnose and fix my issue.

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      Business owner information

      Photo of James P.

      James P.

      Sep 1, 2020

      Hello Melissa,

      Thank you for leaving us an excellent review we appreciated. Any problems you may have, please don't hesitate to contact us. We are here for you.

    • Photo of Kimberly H.
      Kimberly H.
      Houston, TX
      2
      34
      10
      Feb 3, 2020
      Updated review

      More like Masterminds of Frustration:
      HORRIBLE appliance repair experience. Buyer beware. I was linked up to Mastermind's of Appliances through Home Warranty of America and I cannot stress enough NOT to involve yourself in business with EITHER of these companies.
      Just sending out a buyer beware. My new house came with Home Warranty of American. I called in mid-JANUARY of 2015 to have the main burner on my Viking cooktop repaired. And I wanted our LYNX outdoor ice maker looked at since it was filling up with water and not draining. The home warranty company called Masterminds of Appliances, a locally owned (by a woman named Quentrese (no last name)-according to her) appliance repair company.
      They scheduled my appointment for the END OF FEBRUARY, since that was their first available appointment. The guy came for 10 minutes and looked at the appliances no better than I had, using 2 eyes and no hands. Decided to order all the parts that may or may not be broken. TWO MONTHS LATER, American Home Warranty called to let me know they were offering $342 as a stove replacement for my Viking Range, instead of ordering the parts. "WHAT? you haven't even ordered the parts?? $342 for a $3600 cooktop??" "No ma'am and we wanted to let you know it will take at least 2-3 weeks to get them." Wow. Go ahead and order the parts please. So I am told I am waiting for 3 parts. Also, they let me know that my outdoor ice maker was not covered under the home warranty since it was not within the perimeter of the house, but in an outdoor kitchen area-where it was designed to be. They had already charged me $75 to come see the cooktop AND $75 to take a 5 second look at the ice maker while they were here looking at the cooktop in February. The call to inform me the parts were not ordered and the ice maker was not covered was in mid-late April.
      American Home Warranty called this past Friday at 5pm JUNE 5th, to ask if the cooktop was fixed. Here we are in June I said no, as a matter of fact it hasn't been fixed. I called Mastermind to tell them I was tired of waiting and I would pay whatever it costs to dump the warranty and pay them directly to get the part and come fix the cooktop asap. Quentrese, the owner/ supervisor, said that they cannot order the part, I need to call the Home Warranty of America and tell them 3 parts that are needed have not arrived. (they were the ones who told me to be expecting 3 parts total.) I asked if they could communicate with the warranty company since I already had to wait 12 minutes to talk to them on this call. No ma'am, we don't have time to call them directly to ask them to order the correct parts, you have to tell them which part they need or to call us. So, in short, I AM the Middleman. I have to call them, then call them, then call them back, etc.
      I end up calling Home Warranty of America, despite not having time to sit on the phone for 45 additional minutes for the 4-5th time. It takes over 15 minutes to get through. They say the parts I have been waiting for since February have not yet been ordered. I ask how long it will take to order them and their reply is that I can call back and find out next week, maybe. So no answer basically. As you can imagine, I am livid. I told Quentrese that I was going to call my regular appliance man to go get the parts and come fix the stove, probably tomorrow. She said, please go right ahead. How is THAT for customer service. Needless to say I will be asking for the remainder of the $$ that was spent to buy the home warranty, back and calling the news to report the scam that I believe is being pulled between these two companies me and I am sure other consumers. What a SHAME!!! Like I said, Buyer Beware!!!
      After asking Home Warranty of America to connect me to a supervisor, he put me on hold for an additional 8 minutes during which he was updating the notes on the call. He then returned to the line to let me know he was now connecting me to a voicemail of a supervisor. This is after 45 minutes of being on hold and 3 minutes of speaking to me. I am NOT happy!!! What a waste of time!!

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      Business owner information

      Photo of James P.

      James P.

      Jun 8, 2015Previous review
    • Photo of Connor D.
      Connor D.
      Houston, TX
      4
      3
      Nov 16, 2015

      Waited a week and a half and paid $85.00 for no reason at all.

      They give you a longer window of time than AT&T to show up at your house, pay no attention to the advance arrival notice requested, and then show no remorse or are even apologetic in the slightest when they can't make it to your house within the 6 hour window that they give you after making someone available at your place for an entire Saturday.

      Even after showing up at my place looking at the issue, it takes an additional almost 72 hours for them to give you an estimate on how much it will cost to repair anything.

      I would definitely take my business somewhere that is prompt, attentive, and more caring to the needs of their customer.

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